FREQUENTLY ASKED QUESTIONS
Do you have my local channels?
We may but you can check with our channel list. We can also add channels based on viewership.
Why can I buy similar services for less money?
We have a fully licensed panel.
We have a very stable service.
We have amazing customer support.
We offer an income opportunity Referral Program.
How many devices can I have on one account?
You can use up to 5 devices at the same time with our Premium and VIP packages. Our Free Trial allows you to use 2 devices simultaneously.
What devices do you support?
We currently support the following devices and platforms:
Amazon Fire TV 4K
nVidia Shield and Shield Pro
Chromecast with Google TV 4K "New"
A95X F3 Air
A wide variety of Android boxes
Apple TV (coming soon)
We are working to add more devices in the future such as Apple TV. Please check back as those become available.
How fast of an internet connection do I need to use Eyestream TV?
We recommend that your device is getting at least 50 Mbps. Speeds above 50 Mbps are recommended to stream more than a couple devices simultaneously.
Can I record programs on Eyestream TV?
Does Eyestream offer a DVR type service?
YES! EyestreamTV is proud to offer the CatchUp / Interactive TV services. This service is available with our VIP package. Customers are able to record up to 50 GB of data to be used by your account to record shows from our TOP 48 Channels. Click here to see the list of stations that you can record with our service.
The CatchUp capability allows our subscribers to go back up to 7 days to view previously aired programs. The Record capability allows users to record up to 50 GB of shows (time varies depending on resolution of stream being broadcast) for their entire account and view up to 6 months before it is deleted from the system.
Can I record any channel?
No. We only offer recording and catch up viewing capabilities to our Top 48 Channels in order to keep our prices affordable for our customers. If we added Premium Movie, Premium Sports and Pay-Per-View Event recording to our service this would also greatly increase the price of our service.
How many hours of programming can I record?
Subscriptions are allocated 50 GB of storage for recordings. Please note that ALL users on an account share the 50 GB of storage. That allows for approximately 33-38 hours of program recording for high definition streams. Overall time available varies depending on the available feed resolution. To see how much recording space you gave left, go to the Recordings menu on the Home screen. Typically an hour long HD program uses about 1.3-1.5 GB of data.
I'm having trouble downloading the app thru the Downloader app on my Firestick
Please use the following instructions to download the Eyestream app thru Downloader:
You'll need to download our update "Livestream MP" app using the following URL:
Use service ID 983 with your supplied login credentials.